Store Policies

Class Cancellation Policy

Our teachers rely on your class funds for their income. Filling class spots requires weeks of preparation.

We require at least one week notice prior to the start of the class in order to offer a full refund. Class cancellations made within one week of the start of the class cannot be refunded. We require at least 48 hour notice prior to the start of the class in order to receive store credit for a later class with the same teacher. Class cancellations within 48 hours of the start of the class cannot be refunded, credited, or rescheduled. 

To cancel a class please email us at hello(at)dyemadyarns(dot)com or contact your instructor.

If you must miss a class in a series please contact the instructor for make up options. The instructor may need to charge you a Private Instruction fee for make ups. Private Instruction fees are $35-50.

Return/Credit/Refund Policy

At Dye Mad Yarns, we work hard to make sure you are satisfied with your purchase. If you believe there is an error in your order, you receive the wrong item, are missing an item, or received a damaged item, please let us know within a week of purchase.

We review returns for orders of yarn on a case-by-case basis, but "dyed to order" yarns are considered final sale. Any yarn returns or exchanges we do accept must be unwound, in original skein condition, and without smell of smoke or chemicals. 

We cannot refund your shipping costs or cover the cost of shipping a return to us.

We cannot accept returns on sale items. These are final sale and may not be returned.

For exchanges, you are responsible for shipping costs to send the exchange back to us, and we will cover the shipping cost of sending a new item back for one time only.